DESK SERVICES
The Front Desk of each residence hall is staffed 24/7 during the academic year. Desk clerks are responsible for greeting and monitoring residents, staff, and visitors who enter the building. Each desk is supplied with a tap access point that residents of the building must utilize to gain entry. Desk clerks are also responsible for receiving and distributing mail and packages; they also oversee cleaning and recreation equipment, and provide lock-out assistance to residents, as needed.
KEYS
All Residence Hall rooms use metal keys for access. Upon checking in, each resident will receive the key to their room. Residents maintain this key throughout the break periods but must return the key upon check-out. Residents who require a metal key for the main entrance of their Residence Hall due to religious observance requirements may request one at the time they are checking into their housing assignment.
If a room key is lost, this must be reported to the Residence Hall Front Desk as soon as possible. The lock core and keys will be changed for security, and the resident will be responsible for charges associated with this work.
Students who get locked out of their room may obtain a temporary key at the Front Desk, which must be returned within one hour. Keys that are not returned to the desk will be considered lost, and a charge will be assessed to the resident for its replacement.
Duplication of Residence Hall keys is strictly prohibited and will result in disciplinary action.
BUILDING EQUIPMENT CHECK OUT
Each Front Desk has a variety of items that residents can check out. These items include such things as vacuums, brooms, and moving carts, to list a few. Residents of a building may sign these items out at any time by providing the Front Desk with a photo ID.
GUESTS
The residence hall guest policy may be found here.
MAIL & PARCELS
Mail may be picked up 8 AM – 11 PM Monday through Saturday, and 8 AM – 4 PM on Sundays.
SENDING MAIL
Residents must supply their own packing material and may utilize FedEX, UPS, and USPS drop boxes on campus across from the Uchicago Bookstore to send mail and parcels. We are unable to send mail or parcels from the Front Desk.
RECEIVING MAIL
All mail and parcels must be addressed with a student’s preferred name and their Residence Hall address. On-campus residents can visit the myHousing portal to see how to format their address.
Parcels will be delivered to the recipient’s assigned Residence Hall, accepted, signed for (if required), and properly logged by Housing & Residence Life staff, and held for pick-up. While most carriers have parcel tracking notifications, Housing & Residence Life will not release any parcel until it has been properly logged into our parcel management solution. This is done to ensure proper record of guardianship between the carrier and our team. Once a parcel has been logged into our parcel management solution, an email will automatically be sent to the recipient’s UChicago email address containing details about the parcel and how it can be claimed.
Housing & Residence Life will not accept any food (e.g., Hello Fresh, Blue Apron, Plated, GrubHub, UberEats, DoorDash, Caviar, etc.) or cash on delivery (COD) items. Recipients expecting these deliveries must make their own arrangements to meet these carriers to accept their delivery.
FORWARDING MAIL
No mail or packages are forwarded. All items that are received for a student who has moved out for summer break or is no longer living on campus will be Returned to Sender. Please update your contact information will all vendors to ensure your mail service is not disrupted when moving out of the Residence Halls, including summer break period.
FACILITIES MAINTENANCE
Residents are responsible for cleaning their assigned room/apartment. Vacuums and brooms may be borrowed from the Front Desk, but all other supplies needed are the responsibility of the resident. In areas with private bathrooms, residents are asked not to use chemical drain openers to unclog drains. Please submit a Work Order in Maximo for drain issues.
Residents living in: Campus North, Max Palevsky, I-House, RGGRC, Snell-Hitchcock, Burton-Judson only
Residents living in Woodlawn Residential Commons only
TECHNOLOGY SERVICES
Each Residence Hall has at least one printer available for student use. For assistance or to report a service or supplies issue, call Proven IT at (773) 834-0038 or email proven@lists.uchicago.edu.
All technology-related issues must be submitted to Information Technology Services via email, or by calling the ITS Service Desk at 773-702-5800. These requests should not be submitted through the Facilities Services Work Order system.
LAUNDRY
Each Residence Hall is equipped with one or more laundry rooms. Each laundry room is equipped with detailed signage and instructions to help support student usage. All laundry equipment is managed by WashConnect, except for Woodlawn Residential Commons whose laundry equipment is managed by CSC Service Works.
Residents are able to use their credit/debit card to pay for laundry. All washers and dryers will still accept quarters, which can be inserted at each washer and dryer to activate. Students are encouraged to download the mobile app in order to pay for laundry cycles from their account by using Bluetooth to communicate with the washer or dryer and to report any machine outages or issues.