Services

Mail & Packages

All mail and packages must contain the resident’s complete, legal name (no nicknames) and address, including room number, in order to be delivered to the residence halls.  

HouseNet is a web-based system that tracks packages that have arrived on campus. Residents can log in to HouseNet using their CNet ID and Password. 

External package tracking services may indicate delivery to the building but residents must recieve a notification from HouseNet that their package(s) has arrived before it may be picked up at the front desk. The front desk staff cannot accept packages from food vendors or that require C.O.D.  

Mail Forwarding

Mail forwarding is not provided for commercial addresses by USPS. No mail will be forwarded during the summer break period. All items will be returned to sender. Items such as newspapers or magazines cannot be returned and will be discarded. Please update your contact information will all vendors to ensure your mail service is not disrupted over the summer.

Missing or Damaged Mail

Missing or damaged mail should be reported promptly to your Residence Hall Manager or Resident Head. If a package is missing without confirmation of delivery on-campus from HouseNet, please follow up directly with the shipping vendor. 

When can I pick up my package?

Max Palevsky Residential Commons has specific package pick-up hours: Monday-Saturday, 9:00AM-1:00AM. Packages can be picked up 24/7 in all other buildings. 

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Maintenance 

If a resident experiences or learns of something within their room or building that is in need of repair, they should submit a work order in Maximo. The work order system helps notify the appropriate individual in order to address the issue. Urgent issues such as a power outages or leaks should be reported immediately to the front desk of the building. Urgent items will be addressed immediately and may require staff to enter occupied spaces without advance notice.

General maintenance checks of student rooms are conducted each quarter. These checks are typically done during the break periods for the purpose of completing preventative maintenance. If there are plans to do these checks outside of the break period, residents will be notified in advance. 

Residents with isses related to technology may contact IT Services directly.

Recycling

 The residence halls participate in the University single-stream recycling program. Look for designated bins in lounges, common areas, hallways, and/or trash rooms. If you cannot locate a recycling bin, contact your Resident Head or Residence Hall Manager. Recycled items have to be clean (empty of food and if possible, rinsed) and include:

 

  • Aluminum food and beverage containers, including cans, foil, and pie tins
  • Glass food and beverage containers – brown, clear or green
  • Iron cans
  • Plastic containers – clear and pigmented
  • Newsprint
  • Corrugated cardboard (flattened)
  • Magazines and catalogs
  • Cereal boxes
  • Telephone books
  • Office paper (including envelopes with plastic windows)
  • Mail, including FedEx envelopes and envelopes with plastic windows
Pests

Facilities Services works with a specialized pest control vendor to regulalry monitor areas in and around the Residence Halls. Residents are responsible for reporting  suspected pest issues through Maximo as soon as they become aware of a possible issue. Pest control services are not available on weekends or holidays. 

 Residents can help prevent pests by keeping their rooms picked up and clear of food debris. 

Room or Building Damage Information

Residents are responsible for damages, missing furniture, and additional cleaning in their rooms upon moving out and checking out of their room. Residents have to be certain to return the Room Condition Report given to them when they register at the Hall upon moving in; they will not receive their mailbox combination or mailbox key until they have turned the Room Condition Report in to the front desk.

 If more than one person is assigned to the room, charges will be split equally among the residents unless particular individuals take full responsibility for the condition. Charges will be based upon the cost to replace or repair any item. Residents should be sure to fill out a Room Condition Report immediately upon moving in to ensure that they will not be charged for damages that existed prior to their arrival. After check-out residents will recieve an email detailing any damage bill charges if applicable.

 Damages that occur in the common spaces of a particular House will be charged to that House. In areas supporting more than one House, damages in common spaces are the responsibility of all residents. A bill for such damages will be assessed to each resident on their account unless someone claims responsiblity for the damage.

 Residents have to leave their room “broom clean” upon checking out – including the removal of all trash. Failure to leave their room clean and clear of trash will result in fines.

Hallways

Fire Code Regulations prohibit leaving luggage, furniture, bicycles, and other items in the corridors (including basement corridors) AT ANY TIME.

Damage Charges

 

  • Lost Room Keys- $125.00, core changes will be processed for security purposes in the event of a lost key. If a key is lost due to theft or you have any questions around your core change, please contact your Residence Hall Manager.
  • Lost Mailbox Key- $25
  • Lost University ID Card [UCID]* varies by instance at ID & Privileges Office
  • Improper room change – $25.00
  • Late check-out- $25.00/hour
  • Trash removal or cleaning required /to room: Minimum charge of $25.00 will be billed per resident
  • Any and all labor (union rate) and material cost for repairs will be billed to student; only rarely are punitive fees added.
  • Painting Room- $100.00 minimum per wall
  • Smoke Detector- $90.00
  • Furniture relocation or replacement: Minimum charge of $25.00 will be billed per resident 
Furniture

Rooms are furnished and residents should not bring large furniture to campus. All University supplied furniture must remain in your room. In most buildings beds may be bunked. Submit a work order if you would like your beds bunked. At busy times of the academic year it may take up to five (5) workdays for this work order to be complete. Upon check out, all residents are responsible for returning the room furniture to the same condition and layout as was found upon moving in. One exception: beds that have been bunked may remain bunked. Charges will be assessed to rearrange the furniture.

Furniture located in House Lounges may not be removed from common areas. A fee will be assessed for common area furniture found in student rooms.

Cleaning

Residents are responible for cleaning their assigned room/apartment. Vacuums and brooms may be borrowed from the front desk but all other needs must be supplied by the resident. 

In areas with private bathrooms, residents are asked not to use chemical drain openers to unclog drains. Please submit a work order in Maximo for drain issues.  

Heating and Cooling

All of the Housing & Residence Life Residence Halls are heated and all are air conditioned except our most historic buildings: Burton-Judson, International House, and Snell-Hitchcock. The heating and cooling systems within our Residence Halls cannot operate concurrently nor can we switch between the heating and cooling systems, except seasonally.  Residents should not expect air-conditioning beyond October 1 or before May 15.

 Should a current student, or an incoming student, require year-round air conditioning due to a disability, the student must seek an accommodation with the Student Disability Services Office. If approved Housing & Residence Life will order, install, and maintain the required equipment. 

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Laundry

Each residence hall is equiped with one or more laundry rooms. All laundry equipment is managed by MacGray laundry services. 

Residents are able to use their credit/debit card to pay for laundry. To start any machine,  swipe your credit/debit card at the Change Point kiosk located on the wall in each laundry room and select the machine you would like to utilize. Residents can purchase pre-paid Visa debit cards at the Campus Bookstore. All washers and dryers will still accept quarters, which can be inserted at each washer and dryer to activate.

Residents can report a problem with a washer or dryer by using the Change Point kiosk. Swipe your credit/debit card at the Change Point machine and select “Report a Problem” on the screen; follow the directions accordingly. Swiping your card to report a problem will not incur a charge.  Residents may also report a problem by going to the LaundryView site while connected to the campus network. 

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Technology Services

Stream 2

Stream2 is the television service offered to residents who live on campus. In order to access the service, students first need to create an account with Apogee by going to mycampusvideo.com and creating a user account. Residents must use their UChicago email address to sign up.

Stream2 is available on iOS and Android by using the Stream2 app, available in the App store. Residents need to create an account to access the service. It is available online via instuctions at stream2.uchicago.edu. Currently only Internet Explorer and Firefox ESR are supported.  

Printing

Black & White and Color printing is available in every residence hall. Printing is available via the web or USB printing. Printing and print funds are accessible via tapping your ID on the card reader on the printer. You can find information about pricing and availability by going to the Print Portal using the link to the right. 

Room Phones

Landline phones are not provided in student rooms. Housing Technology can provide students with a landline phone in the event they need one. Please use the link to the right to access the Housing Phones website.

Desk Services 

The front desk of each residence hall is staffed 24/7 during term sessions. Desk Clerks are responsible for greeting and monitoring residents, staff, and visitors who enter the building. Each desk is supplied with a tap access point that residents of the building must utilize to gain entry. Non-residents must sign in as a guest and be escorted by a resident at all times.

Desk Clerks are also responsible for recieving and distributing mail and packages; they also oversee cleaning and recreation equipment and provide lock-out assistance to residents, as needed. 

Room Keys

Hard Key Buildings

Upon check-in, residents will receive the key to their room. Residents maintain this key throughout the break periods, but must return the key upon checkout. 

If a room key is lost, the lock core and keys will be changed for the resident’s security. The resident will be responsible for all charges associated with the lock core change and replacement keys. If a key is lost due to theft or residents have any questions regarding their core change, please contact the Residence Hall Manager for the building.

In the event of a room change, residents must return their old room key to the front desk within 24 hours of obtaining access to their new room. 

Students who get locked out of their room may obtain a temporary key at the front desk, which must be returned within one hour. Keys that are not returned to the desk will be considered lost. 

Duplication of residence hall keys is strictly prohibited and will result in disciplinary action.

Key Card Buildings

Students using their UChicago ID for access to their room must have it encoded at the front desk when they check-in or change rooms.  The Identification & Privileges Office charges for a lost ID card when a replacement is made; there is no charge for re-encoding the UChicago ID at the front desk.

If a student gets locked out of their room, they can obtain an unlock code at the front desk. Codes reset daily at noon and midnight.

Upon checkout for the academic year, residents must have their ID deactivated at the front desk.

 

Building Equipment Check-out

 Each front desk has a variety of items that residents can check-out. These items include such things as vacuums, brooms, and moving carts; to list a few. Residents of a building may sign these items out at any time by providing the desk with a photo ID.  

Guests

Housing & Residence Life guest procedures are based on the premise that residents of the Houses should to be able to have occasional personal guests in the residence halls, when space is available, under reasonable limitations that protect the rights of roommates and the interests of the University community. Anyone who is not a regularly assigned resident of a room is considered a guest. Residents may not host guests overnight in their room without the consent of all assigned residents of the room. Approved guests may not remain for more than three nights in a student room without prior approval of the Housing & Residence Life staff.

Guests are expected to register with the front desk upon their arrival. All guests must have a state, or some other appropriate photo ID, and may only be in the building when accompanied by their host. They are to be escorted at all times and are not to receive keys or access to the building or other spaces. Guests are expected to follow all University and Housing & Residence Life rules and regulations.

Parents visiting students on campus during the academic year should secure suitable hotel accommodations for overnight visits. Residence Hall rooms are not suitable for visiting parents; this includes apartments which are more spacious, but shared with other students. The presence of parents for any extended length of time in a residence hall can be a source of uneasiness and discomfort among student residents. Consequently, no parent may stay overnight in a residence hall.

Housing & Residence Life does not have guest rooms available to reserve. Please go to visit.uchicago.edu for information on accommodations in the neighborhood and around the City of Chicago. Guests who need to stay more than three nights, or parents, may seek alternate housing in the neighborhood or greater city of Chicago. 

Building Safety

UChicago is committed to the safety and security of its students, faculty, staff, and visitors to campus.  We ask for students to assist in maintaining the security of the residence hall by: 

  • Tapping their UChicago ID card on the black access boxes at the building’s main entrance, front desk, and wing doors where necessary
  • Not allowing individuals who are not their guests to enter the building behind them
  • Closing doors properly and tightly (no propping)
  • Locking their room door
  • Reporting any suspicious activity to the front desk clerk
  • Signing in their personal guest(s) and escorting them at all times

Under no circumstances should heat detectors, smoke detectors, fire extinguishers, fire hoses, standpipes, or fire sprinklers be tampered with. These are life-safety devices intended for emergency situations. Residents should fill out a work-order request or contact the front desk clerk if any of the equipment malfunctions or needs repair. Likewise, under no circumstances should automatic door closing devices or window screens be removed. Violation of these policies will result in disciplinary action.

Students are not permitted to go out on the roofs or fire escapes, or any area deemed as a “restricted area” of the residence halls and dining commons except in an emergency. Violations of this policy will result in disciplinary action, including possible expulsion from Housing & Residence Life. 

Suspicious activity should be reported to a resident staff member or the University Police at once.

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